Principle
There is no single front door — depth in a vertical beats one universal surface
The future is many deep vertical AI tools, not one universal work surface, because depth in a domain beats breadth.
Adams rejects the premise that one place will absorb all work; Canva''s bet is that focused, richer domain experiences win because people ultimately want better results for the specific thing they are doing.
Bet on depth in your vertical; the "one app for everything" future is unlikely to arrive.
“this notion that there''s gonna be one place that the entire world goes to, to do all of their work, I don''t think is gonna be, be a reality. And tools like Canva, the focus on particular areas like visual communication and visual content creation will be able to create an experience that is far deeper, far richer”Cameron Adams
Principle
Roll out small changes fast, gate big architectural changes carefully
Ship additive AI improvements continuously but gate structural changes, so speed never costs user trust.
Adams distinguishes moving pieces around (major architecture, risky) from adding pieces (new models, filters, workflows) which can ship scalably — the discipline that lets Canva accelerate without frustrating users.
Separate additive from structural change; ship the first freely, gate the second.
“you have to be careful with when you do roll out a very major change to like app architecture or anything like that. But you can roll out smaller stuff quite easily.”Cameron Adams
“try not to like move all the pieces around too much, but adding in new pieces, you can do fairly scalably.”Cameron Adams
Principle
Protect explicit time to explore or people default to trusted tools
Carve out protected non-BAU time for exploration, because default pressure sends people back to familiar tools.
Adams observes the busy-week trap: without deliberate slack, staff never leave familiar tools and forgo compounding improvements — so Canva explicitly gives time to put tools down and explore.
Schedule protected explore time; without it, busy people never leave their trusted tools.
“you naturally fall into the patterns that you would normally do things in. You''ve got your tried and trusted tools, you know how they work, you''ll always reach for them.”Cameron Adams
“we give our staff plenty of time to just sit back, put down their tools, get out of the business as usual, and get stuff done.”Cameron Adams
Principle
Every AI output must be editable and re-composable, never a dead end
AI output should re-enter the normal editable workflow as a first-class object, not exit as a flat take-it-or-leave-it artifact.
Adams contrasts "dead end" AI products — a flat image or a slab of text you must copy elsewhere — with Canva''s rule that anything AI produces is editable and collaborable inside a normal design.
Kill dead-end outputs: whatever the AI generates must be editable inside your product.
“We''ve seen many dead ends in other products where you ask it for something, it gives you something back and you can''t do anything with that. You either take it or you leave it”Cameron Adams
“every part of AI in Canva is editable. Anything that you produce, you need to be able to take into a normal Canva design”Cameron Adams
Principle
Find and exploit your organization''s unique unfair advantage
In a platform shift, identify the structural asset only you have and aim the new capability through it.
Prompted on unfair advantage, Adams names Canva''s: creativity at scale — the ability to ship a feature at the switch of a button to a huge audience who immediately deploy it on real projects (500 designs created every second).
Name your unfair advantage, then point every AI bet through it.
“every company needs to understand its own unfair advantage in this platform shift”Bob Safian
“I think our unfair advantage is being able to tap into people''s creativity at scale. We can ship incredibly impactful features at the switch of a button that goes out to a huge audience”Cameron Adams
Principle
Move the product to the goals-end, not the design-end
AI lets a tool own the user''s actual goal, not just the artifact — move toward the goals-end.
Adams says Canva now sits closer to what people are trying to achieve: not "give me a picture" but "how do I get more customers given my product and yesterday''s photos" — a radical reframing of the product''s job.
Ask what goal the artifact serves, and move your product toward owning that goal.
“we''re now closer to the goals end of what people are trying to achieve rather than the design end. So a lot of people used to come to Canva just to get a a picture out of it”Cameron Adams
“The goal is finding more customers, increasing sales of product, having more impact through my nonprofit”Cameron Adams
Principle
Treat yourself as only 1% of the way there
Hold a permanent "only 1% there" posture so scale never becomes complacency.
Adams shares the internal mantra that Canva is only ever 1% of the way there because the remaining 99% keeps growing — a deliberate antidote to post-success complacency at $42B.
Frame even large success as 1% done to keep reinvention alive.
“it''s actually a phrase we have inside Canva that we''re, we''re only ever 1% of the way there because the other 99% just keeps growing and evolving and changing.”Cameron Adams
Principle
Reframe the company around the harder capability, not the legacy one
Define yourself by the capability that is hardest to build, so the whole org organizes around it rather than treating it as an add-on.
Adams frames the shift as inverting the noun and modifier: AI becomes the company Canva is, design the thing it does. The change was made at $42B scale with 250M monthly users, showing an incumbent can re-order its identity rather than defend the old one.
Which noun is your company and which is the adjective? Put the hard capability in the noun slot.
“you now consider Canva to be an AI company that does design rather than a design company that does ai. That seems like a big change to make in a company as as big as Canva is.”Bob Safian
“It has been a big change. Having a strong bench of AI researchers and ML engineers has enabled us to rapidly move on the product”Cameron Adams
Principle
Ship to yourself first — dogfood every day before customers see it
Route every new AI feature to your own team daily as a quality gate before it reaches customers.
Adams treats internal dogfooding as the defining behavior of great AI companies: ship daily internally to judge quality and learn how the experience must change, precisely because you cannot iterate that fast on live customers.
Make your own team the first user of every AI change; use their daily reaction as the quality gate.
“every great software company, every great AI company is shipping to themselves first. So we''re literally shipping every day new stuff to the Canva team to try out to see if it''s good quality enough”Cameron Adams
Principle
Build your own foundational model, do not repackage an LLM
Durable AI advantage comes from a domain model built on proprietary data and expertise, not from wrapping a general LLM.
Canva combined internal design experts'' knowledge with a large corpus of customer design interactions to build the "world''s first foundational design model," which "specifically knows what good design looks like" — going further than general-purpose models.
Ask what proprietary data + expertise only you have, and build the model that others can only wrap.
“It''s not just repackaging an LLM, it''s like deep technical research and unique IP that now exists within the Canva platform.”Cameron Adams
“we''ve baked all that into what we call the Canva design model, which is actually the world''s first foundational design model that we released last year. It goes far further than many of the general purpose models”Cameron Adams
Principle
Bring a real problem to the tool — aimless experimentation wastes the exploration
Anchor AI experimentation to a real problem you are feeling now, not to the tool itself.
Adams describes his own and staff''s pattern: highest value from AI comes when you bring a live problem to a tool, learning through solving it, rather than poking a tool with no use case.
Pair every new tool with a real problem you already have; skip the aimless demo.
“I don''t like just picking up a tool with no random use case and just experimenting with it. I really like to take something that I''m working on now or a problem that I''m feeling and then bring a tool to bear on that”Cameron Adams
“That''s how we''ve seen our staff also get the most value out of AI experimentation is when they''re dealing with the real problem.”Cameron Adams
Principle
Do not mandate a tool — freedom is the precondition for real experimentation
Let teams pick their own AI tools; mandating one produces begrudging compliance, not experimentation.
Canva gives staff spend and freedom to choose whatever AI tool fits their part of the company, treating tool freedom as the enabler of an experimental mindset rather than a governance risk.
Give teams budget and freedom to choose AI tools; a mandate kills the experimental mindset you need.
“it is use whatever tool you need. So we''re not mandating Claude or chat tip BT or Gemini or whatever tool you want to use in your part of the company.”Cameron Adams
“if you force a tool on them, they''re just gonna do that very begrudgingly and they''re not gonna enter into this very experimental mindset that we need them to.”Cameron Adams
Principle
Keep humans in the driver''s seat — amplify, do not automate
Design AI to amplify human ideas and keep the human in control, not to automate creativity, taste and judgment away.
Adams names this an explicit product principle: the power of AI is amplification — taking what AI gives you and building on it — not a hands-off machine that automates away the creative act.
Ask of every AI feature: does it amplify the human''s judgment, or replace it? Build the former.
“One of the principles that we adhere to as we''re developing an AI product is that we need to keep humans in the driver''s seat. We don''t want to create a product that automates everything away, that automates creativity and taste and judgment”Cameron Adams
“The real power that we''ve seen with AI is when you can amplify ideas and when you can take what AI gives you and build on top of it”Cameron Adams